Once you decide to book one of the villas, we will email you a respective booking form. Please complete this in full and return back to us as soon as possible.
When we receive the booking form back, we will forward you payment details - a 25% non-refundable deposit is required to secure your booking.
Once we have received your deposit, we will confirm your booking via email and block off your dates on the calendar.
The balance of your holiday must be paid no less than two calendar months prior to your arrival date. Our preference for balance payments is by normal Bank Transfer. They take between 2-5 working days. We will email you one week prior, so you can organise the payment. Failure to pay your balance within the required time frame, may result in your booking being cancelled.
If your holiday starts within 56 days (8 weeks) from booking, then your holiday must be paid in full to guarantee confirmation.
Cancellation and Refund Policy:
We recommend every guest takes out Travel Insurance in the case of any cancellations.
(a) If a booking is cancelled by you, more than 6 weeks (42 days +) before the arrival date, we will refund your rental payment, less the non-refundable deposit.
(b) If a booking is cancelled by you, between 3 and 6 weeks (21 - 41 days), before the arrival date, we will refund your rental payment if we are able to re-let the villa (less the non-refundable deposit). Any refund owing may be made after your intended departure date. Any additional advertising or costs required to re-let the villa will be subtracted from the refund.
(c) If a booking is cancelled by you, within 3 weeks (20 days or less), of the arrival date, no refund is due. However, we will try to re-let the villa and return a refund if at all possible.
(d) If for any reason beyond the owners control (e.g fire damage, flood damage, natural disaster) the property in question is not available for the dates booked, all rent and charges paid in advance by the guest will be refunded in full. The guest shall have no further claim against the owners.